Designed to help health-care employees deal with anxious clients and family members without resorting to common communication barriers such as becoming defensive, blaming, and patronizing. Presents techniques that can alleviate the sense of stress and tension that often is present for both patient and professional, opening the way for understanding and healing during communication. From the Training Programs for Health-Care Workers series. Produced by the Penn State Coordinating Council for Continuing Education in Health Care.
|
